AL
Ama L

1 reviews | Active since Oct 2019

05 Feb 2024, 21:12

Dstv Call Centre

The service at Dstv call centre is terrible to say the least. I asked for a supervisor or team leader and was kept online for more than 10 minutes. I got the feeling that I was just placed on hold and when “she’s tired” she’ll hang up. No wonder people are moving to Showmax and Netflix because who needs such disrespectful behaviour. The whole call was about 10 minutes and by time I hung up it was 43 minutes. Because you only have their first names no one cares because who will hold them responsible. Really disgusted by such customer service.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Feb 2024, 21:33
Official
Hi Ama Lartey, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team