Dstv *********** call centre

If there was a zero rating option that’s what I’d rate DStv! I was in Johannesburg and reconnected services for a decoder that is in Eastern Cape on February 2. My son who was at home then did not know the services are active he saw the decoder not working and dstv now not working and thought it was not reconnected. I only arrived home yesterday to learn that Dstv did not connect the decoder I’ve been using, the reconnected a decoder that hasn’t been used in years! And it doesn’t end there, the dstv now was also not activated and I’m only learning today that you people were Supposed to activate dstv now when I paid which didn’t! Since February 2 until now we’re paying for services no one has access to. I asked the call centre agents to cancel the services until I go to Dstv and have the decoder tested because as much as they switched the services yesterday to the correct decoder,it’s still not working! The young lady I spoke to said I must call an installer, how am I calling an installer before Dstv tests the decoder? Because Dstv has to confirm that the decoder works first. I requested that they cancel the services until I got to dstv no one at the call centre could help me. They’re saying they don’t have access to do that, I have to wait until March 2 to have the services cancelled. So I paid R539.90 and could not use any of the services I paid for not even for 1 day?

I need someone at Dstv to cancel the services on this decoder I will have activate them once I have taken the decoder for testing and if it’s an installation issue,I’ll only reconnect once that has been taken care of. You can not be making people pay for services they’re not using. You can not de***** people like this! Cancel my service and refund my account from February 2 until today!

You have to treat customers with fairness! Refund my money!