Dstv call center very BAD service

I have been experienced that my Dstv catch up is Unavailable and my playlist is also unavailable all the the recording are erased since yesterday 2nd June 2020 morning. I'm up to date with the payment and never missed any payments. I have phone the call center in the evening of yesterday I have hold for 30 minutes no answer and I thought I will call after 20h00 as the answering machine said they are experiencing high call volume, when I called around 20H00 there was no one to answer my call.

This morning I've phoned using my airtime waited for 20 minutes for the consulted , eventually Sindisiwe answered after failing to help me she place me on hold for 30 minutes and ended up ending the without NO help and I'm still experiencing the problem.

Even tried the WhatsApp number that they use it's so useless.