Dstv call center useless

Dstv customer service is so useless. I have showmax as an add on but it's refusing to start working. I phoned in Dstv countless times and some vall centre's consultants made it out as if I ddnt follow the instructions of activating the showmax add on. I am paid for a service that I have no access to and have been with Dstv for years to date. I see why people are migrating to waka tv. Dstv useless they can't even resolve their own issues. I'm angry that I paid for something I can't watch.