DSTV - CALL CENTER SUCKS

I CALLED DSTV ON THE 24TH MARCH 2015 TO LOAD DEBIT ORDER DETAILS SO THAT I DON'T HAVE TO GO AND STAND IN A QUE TO PAY THE ACCOUNT. <br> <br> I OPTED FOR A CONSULTANT TO CALL ME TO SET UP THE DEBIT ORDER FOR THE 25TH, WHEN THE CONSULTANT PHONED ME I ADVISED HER THAT I WANT THE DEBIT ORDER TO GO OFF ON THE 25TH OF EVERY MONTH. SHE THEN SET IT UP. I RECEIVED AN SMS ON 26TH MARCH 2015 ADVISING ME THAT MY DSTV ACCOUNT IS IN A ARREARS AND I MUST PAY BEFORE THE SERVICE GETS CUT OFF. <br> <br> WHEN I CALLED THE CALL CENTRE AND SPOKE TO SOME *********** CONSULTANT SHE ADVISED THAT THAT IT TAKES TWO DAYS FOR THE DEBIT ORDER TO BE LOADED, WHEN I ASKED HER IF IT TAKES TWO DAYS FOR THE DEBIT ORDER TO BE LOADED WHY WAS MY ACCOUNT DEBITED ON THE 24TH SHE ADVISED ME THAT IT WAS LOADED THAT WAY AND WAS CHANGED, SHE THEN SAID THAT THE DEBIT ORDER WAS APPROVED FOR THAT SAME DAY, HOW IS IT POSSIBLE THAT THAT IT NORMALLY TAKES TWO DAYS BUT WITH ME IT WAS DEBITED ONLY A FEW HOURS AFTER I SPOKE TO THE CONSULTANT,NOW HAVE TO PAY A UNPAID FEE ITEM OF R115.00 THAT IS COMING FROM MY POCKET BECAUSE OF DSTv STUPID *********** PEOPLE THAT WORK THERE. IS DSTV GOING TO GIVE ME THAT MONEY BACK?I REFUSE TO PAY the reversal fee