KC
Kevin C
1 reviews | Active since Mar 2020
29 Jul 2020, 20:20
Dstv call center poor support
Called them for support, catchup not available in your country msg. Spoke to Xolisa who told me to reset decoder to factory defaults. While awaiting the reset, she cuts me off. I call back, and speak to Amanda. Tolder her my problem she told me to do the same thing, which did not work. Told her it's not working, she put me on hold then cut me off.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
29 Jul 2020, 20:40Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Jul 2020, 20:40
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
30 Jul 2020, 22:19Hi Kevin C,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Please check the signal strength with the steps below:
Check that all cables are securely connected.
Please reset the decoder with the following steps:
Installation Wizzard
Language English
Skip
Skip
Quick set up or Manuall set up
Select Manual set up….LNB type (Uni Cable)
Scroll down and scan… Give decoder 24 hours to load the catch up titles
We will contact you on the 31.07.2020, to check if the Catch up content is loading. We also advise that you bring the decoder to any DStv agency, if it fails to update.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Please check the signal strength with the steps below:
- Press help button on remote control unit
- Scroll down and park on "General Information"
- Press arrow pointing to the right
- Scroll down to turner status
- Press arrow pointing right and park on turner 1, 2 and 3
Check that all cables are securely connected.
Please reset the decoder with the following steps:
- Press help button on remote control
- Navigate to Setting
- Scroll down to "System settings"
- Press arrow pointing to the right
- Scroll down to Reset Decoder Settings and press "ok" button
- Scroll down to Reset to Factory Default and Format Hard.
Installation Wizzard
Language English
Skip
Skip
Quick set up or Manuall set up
Select Manual set up….LNB type (Uni Cable)
Scroll down and scan… Give decoder 24 hours to load the catch up titles
We will contact you on the 31.07.2020, to check if the Catch up content is loading. We also advise that you bring the decoder to any DStv agency, if it fails to update.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Jul 2020, 22:19
Official
Hi Kevin C,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Please check the signal strength with the steps below:
Check that all cables are securely connected.
Please reset the decoder with the following steps:
Installation Wizzard
Language English
Skip
Skip
Quick set up or Manuall set up
Select Manual set up….LNB type (Uni Cable)
Scroll down and scan… Give decoder 24 hours to load the catch up titles
We will contact you on the 31.07.2020, to check if the Catch up content is loading. We also advise that you bring the decoder to any DStv agency, if it fails to update.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Please check the signal strength with the steps below:
- Press help button on remote control unit
- Scroll down and park on "General Information"
- Press arrow pointing to the right
- Scroll down to turner status
- Press arrow pointing right and park on turner 1, 2 and 3
Check that all cables are securely connected.
Please reset the decoder with the following steps:
- Press help button on remote control
- Navigate to Setting
- Scroll down to "System settings"
- Press arrow pointing to the right
- Scroll down to Reset Decoder Settings and press "ok" button
- Scroll down to Reset to Factory Default and Format Hard.
Installation Wizzard
Language English
Skip
Skip
Quick set up or Manuall set up
Select Manual set up….LNB type (Uni Cable)
Scroll down and scan… Give decoder 24 hours to load the catch up titles
We will contact you on the 31.07.2020, to check if the Catch up content is loading. We also advise that you bring the decoder to any DStv agency, if it fails to update.
Kind regards
DStv: Hello Peter Team
Best regards,