DSTV Call Center off line

I arrive at DSTV call center around 12h15 on Wednesday they to be told that the computers are off line. Surely this is not acceptable for a company that make billions of Rands on subscription. They can send a message to your decoder to tell you that you must pay your subscription, but they cant send message or sms to tel you that they are offline. I drove 40 kilometers their and back I been involve with DSTV for the past 25 years and each time I deal with them over the phone or at the call center in Randburg their is always a problem with their computers. The computers are always slow etc etc. I wonder how many hours are wasted daily to get services from DSTV and that on the costumers account. DSTV never offer to call back on their account. I would like to suggest that Multichoices invest in a computer system that can handled their daily usage and for future growth