DSTV CALL CENTER NOT HELPING

After being a client of DSTV Multi choice for some 20 years it is sad to see that the client service has almost disappeared completely I installed an Explora and smart LNB at my holiday home with the expiration of having the comfort of enjoying the functions of the PVR. After being on my cell for almost two hours with the call center I was put on hold , cut off and told that someone will call me back. Needless to say it has still not been resolved and I could have just carried on using my old decoder minus the expense. The hole exercises cost me a arm and a leg plus the call charges and have nothing to show for the trouble.