Dstv call center is pathetic

Multichoice call centre agents are pathetic! I rented 2 movies on Box office and it proceeded to bill my bank account but the movies couldn't give me the "watch now" option in order for me get watch what I paid for. I then called the jhb call centre, after explaining the reason for my call the first agent just put me on hold without telling me why until my airtime got finished. I called again and the second agent also put me on hold saying they are trying to assist me, I was on hold for more than an hour and the call got cut. During that call the music would stop as if the agent was checking if I was still there but she wouldn't come to say anything or apologize for taking long, nothing whatsoever! This is customer abuse!