1 reviews | Active since Nov 2012
DSTV Call center incompetence.
4 phone calls , each for the better part of an hour (with my cell phone bill running ~40 minutes on conference call with DSTV and my installer ) to resolve an E143-4 error and then an E17 error. I eventually ended up paying an installer a call out + installation fee + his time costs to install a new DSTV decoder in my holiday home - because my and my Installer's time cost and frustration cost and cost of our mental wellbeing in resolving the E143-4 error exceeded the cost of a new decoder + installation. HOWEVER: the new installation proved likewise extremely painful., and i ended up dealing with an *********** call center operator (service number I309 who couldn't resolve the E17 problem. So I have to pay the independent Installer to get given the run-around by the *********** DSTV operator (while i hold on the conference call to DSTV for hours) . Only when I threatened to cancel my account and was transferred to DSTV cancellations dept did the E17 error mysteriously get resolved within a relatively short period!!!?????.
My other gripe is that DSTV has given very poor thought to their customer call centre dialogue. I had to repeatedly enter my ID number , cell phone number, and address multiple times on every call with every transfer to every new operator: I should only have to key in this information once. I very seldom get problems resolved within ~30 minutes, and I must have wasted days, weeks, months worth of time over trying to resolve DSTV errors.
Typical call center response "we have escalated the problem, written an email to the technical department and they will get back to you" (they never do)
"we can not phone customers back (and yet DSTV expects customers to waste their own time costs , re-installation costs, installer costs, call-out costs, hours of their own cell phone charges dealing with *********** operators). Perhaps if DSTV / Multichoice was picking up the call costs they would start to focus on time wasted?? How about a toll free number / service??
With Netflix, GlobalCyclingNetwork, AppleTV, PrimeTV, ITV, VPN, SHowmax, YouTube all collectively costing less than my DSTV subscription, I seriously question the value proposition , and will be dealing with the DSTV Cancellations Department next time.
IS DSTV going to settle me for my costs for the above?
wE WERE UNABLE TO COMPLETE YOUR REQUEST
id NUMBER AND ADDRESS
wE WERE UNABLE TO COMPLETE YOUR REQUEST
id NUMBER AND ADDRESS
WhatsApp:Your reconnection failed because of a system error.
Let me try again for you.
Hmm, there still seems to be a system error and *I was unable to confirm your reconnection*.
Let me know if there’s *anything else you need help with.*
Going to set aside several hours not to try deal with their call centre again.
WhatsApp:Your reconnection failed because of a system error.
Let me try again for you.
Hmm, there still seems to be a system error and *I was unable to confirm your reconnection*.
Let me know if there’s *anything else you need help with.*
Going to set aside several hours not to try deal with their call centre again.
*Why is this happening?*
Your dish is receiving a poor signal. This could be due to a loose connection, bad weather, or faulty equipment.
*How to fix it:*
If the weather is fine, check that the cables from the satellite dish are connected to the decoder properly. Then switch off the decoder power at the wall plug and wait at least 10 seconds before switching it on again.
If this doesn’t help, speak to DStv Customer Care on ***, from 7am-11pm, 7 days a week.
*Why is this happening?*
Your dish is receiving a poor signal. This could be due to a loose connection, bad weather, or faulty equipment.
*How to fix it:*
If the weather is fine, check that the cables from the satellite dish are connected to the decoder properly. Then switch off the decoder power at the wall plug and wait at least 10 seconds before switching it on again.
If this doesn’t help, speak to DStv Customer Care on ***, from 7am-11pm, 7 days a week.