DSTV call center consultants

I upgraded my DSTV package from Extra to Premium on Sunday and made the payment. On Monday all channels were on and playing, on Tuesday morning my DSTV was off I called for assistance it was on again, on Saturday morning it was off again, after many reboots and *120*68584# failed I called inn. Lerato is the 1st consultant whom I spoke to and she failed to help and promise to ask help from supervisor and call back, invain, I spoke to Nkhuriso who was so rude who told me to cut off the phone as she is fixing the problem, invain, again I called and Spoke to Chillboy who cut me off, until I got hold of Ndabentle who failed dismal in helping and highlited that it's his break I must drop the phone and he will call me back after the break, that call never happened. Till I went to bed with no TV. This morning I spoke to Nkululeko I told him he must disconnect my DSTV hence there is no point of paying with no service, he must escalate the matter to his superior as I want my refund including my airtym of R250 that I used to be assisted as I payed for my premium package. He told me he won't disconnect my DSTV. Is this fair?Multichoice have no respect their customers Period, I am paying for???