SP
Sidwell P
1 reviews | Active since Aug 2016
17 Nov 2020, 17:01
Dstv call center agents are mostly useless
I called DSTV because of PVR error code on my 2 decoders as my main decoder was working fine but at the end of the call my 2 linked decoders where completely not working. I then called again and another agent picked the call and he put on me hold because he didn't know where to look or what he supposed to dountil another agent comes on the line by the name Thando. Thando knew her story and fixed the matter in 3min.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
17 Nov 2020, 17:18Hi Sidwell Phutheho,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Nov 2020, 17:18
Official
Hi Sidwell Phutheho,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
17 Nov 2020, 22:29Hi Sidwell Phutheho,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
We are also glad you were assisted accordingly by Thando, this is the kind of service our customers should receive, quick and effortless customer service.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
We are also glad you were assisted accordingly by Thando, this is the kind of service our customers should receive, quick and effortless customer service.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply17 Nov 2020, 22:29
Official
Hi Sidwell Phutheho,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
We are also glad you were assisted accordingly by Thando, this is the kind of service our customers should receive, quick and effortless customer service.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
We are also glad you were assisted accordingly by Thando, this is the kind of service our customers should receive, quick and effortless customer service.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s replyOfficial
18 Nov 2020, 08:40Hi Sidwell,
We hope your experience as our customer was improved the second time around, but we want to know for sure.
Please take a few minutes to review the service given by copying and pasting this link:
https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Kind regards,
DStv: Hello Peter Team
We hope your experience as our customer was improved the second time around, but we want to know for sure.
Please take a few minutes to review the service given by copying and pasting this link:
https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Nov 2020, 08:40
Official
Hi Sidwell,
We hope your experience as our customer was improved the second time around, but we want to know for sure.
Please take a few minutes to review the service given by copying and pasting this link:
https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Kind regards,
DStv: Hello Peter Team
We hope your experience as our customer was improved the second time around, but we want to know for sure.
Please take a few minutes to review the service given by copying and pasting this link:
https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Kind regards,
DStv: Hello Peter Team
Best regards,