Dstv Call center agent a villian

I called multi-choice and got a rude and impatient call Centre agent. She called herself Michelle. Her tone left a lot to be desired. She sounded like she didn’t want to talk to me. She asked me to go into my settings and read out every thing I saw. When I told her there was about 8 options and that she needed to tell me where I needed to press under settings. She changed her tone and” said read out all the options”. I got very angry and she went dead quiet. I asked her if she’s going to help me to which she answered. Read out all the options. To this I lost it and asked her to **** off. Why do we get such hostility from Dstv call center agents. I want that call listened to and she must be disciplined. I would rather not have a Dstv, my dignity comes first.