DSTV call center a disgrace

We have just relocated and have reinstalled our DSTV. This morning it was not working and I called the call centre. I was asked to move the decoder to another plug point. I said that this made no sense as the TV was on the same power point and was working. The person insisted and I did so. Needless to say, there was no difference. The paridy continued and I will not elaborate. What I will say is that DSTV should train their people better. I asked to speak to a technician and was told that was not possible. I then told the lady that they should be trained better and the phone was put down in my ear.