DSTV Call Center

I spoke to 2 different agents today Gugu and Segrie for over an hour. I requested many times to speak to a manager or supervisor as their help was NOT sufficient. Both of them cut the call while transferring me. I am aware that the calls are recorded and you may refer to them as proof that I also requested for the latest statement which still has NOT been sent. The service provided by DSTV is below standard!