DSTV call agents fix one thing break another

Yesterday we replaced a faulty extra view decoder with a new decoder through the call centre. Now nothing works properly again. Cell phone calls now amounting to R400.00 for yesterday and today - I want a refund. Whatsapp doesn't provide the error code. Self service doesn't provide the error code. Agents of no use whatsoever - problem fixed for 30 mins and then broken again or something else is broken. I will come to your office and listen to the *********** calls with you so that you understand why I need a refund on my cell phone call. But PLEASE FIRST FIX THIS SIMPLE REQUEST I HAVE.

System 1: We have an Explora decoder 1 smart card number (provided to DSTV in my complaint) on compact package with 2x extra view decoders.

Extra view decoder 2 = decoder number (provided to DSTV in my complaint)

Extra view decoder 3 = decoder number (provided to DSTV in my complaint)

System 2: We have one stand-alone decoder smart card number (provided to DSTV in my complaint) which must remain on the premium package. Currently it has no sound at all.

1 month ago I complained to DSTV directly - as I have done this morning - no-one has bothered calling me yet so this is the escalation to no response. Call centre agents cannot find supervisors or managers to assist. The complaint people who have previously phoned mentioned that we should use the other self-help facilities - whatsapp doesn't have the error code - our self-service info doesn't match our actual decoders and call centre agents cannot update it - nor can we. So we are left to deal with the call centre = incompetence at huge cell phone cost. PLEASE CAN SOMEONE CALL US TO RESOLVE THE VERY SIMPLE REQUEST ABOVE.