RF
Rowan F
1 reviews | Active since May 2018
30 Apr 2023, 15:10
DStv *******
In March I was trying to assist my father in Zim with him dstv account and log in to the online portal to check status. Had to call an agent to assist as it would not link to his card. Agent said it would show linked the next day and gave my dad details to use. At the end of the month I saw a debit order for multi choice go of my bank. Called agent and asked them to reverse the deduction immediately as the account is paid in Zim and it's not mine to pay. They confirmed it would be reversed. Again today I see the debit order being taken off my account. I have not had dstv here in SA since 2013 and i did not authorise them to deduct during my call to the first agent. Biggest bunch of *******. #paybackthemoney
Helpful (0)
Replies (3)0
Replies (3)DStv (MultiChoice)'s replyOfficial
30 Apr 2023, 15:18Hi Rowan Francis,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply30 Apr 2023, 15:18
Official
Hi Rowan Francis,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
RF
Rowan F's updateReviewer Update
30 Apr 2023, 15:34#autoreplycheck
Please confirm if an agent will call to collect details.
Thanks
Please confirm if an agent will call to collect details.
Thanks
RF
Rowan F's update30 Apr 2023, 15:34
Reviewer Update
#autoreplycheck
Please confirm if an agent will call to collect details.
Thanks
Please confirm if an agent will call to collect details.
Thanks
RF
Rowan F's updateReviewer Update
12 May 2023, 14:04agent called , confirmed details , a refund was made , thanks
RF
Rowan F's update12 May 2023, 14:04
Reviewer Update
agent called , confirmed details , a refund was made , thanks
