DSTV

OUR DSTV PRICE LOCK EXPLORER WERE TO EXPIRE ON THE 9 APRIL 2021. SO I PHONE DSTV 31 MARCH 2021 AT 18H01 AND THEN AGAIN LATER 18H09 BECAUSE I GOT CUT OFF. REASON FOR THIS CALL WAS TO UPGRADE TO THE NEW ULTRA PRICELOCK WHICH WAS ON SPECIAL (R899) TILL 31 MARCH 2021. AT THE END OF MY PHONE CALL THEY SAID THEY WILL PHONE ME BACK WITHIN 24H-48H HOURS, IT IS 22 APRIL AND STILL NO CALL. I DID HOWEVER PHONED THEM 2 DAYS LATER TO FIND OUT WHAT WAS GOING ON, BUT SAMETHING, SAYING THEY ARE TRYING TO GET ME THE PRICE LOCK BECAUSE IT IS NOW APRIL. I PHONED ABOUT THREE TIMES AFTER THAT AND STILL NO RESPONCE. A WEEK AGO I SENT MULTI CHOICE AN EMAIL, AND STILL NO RESPONCE. TODAY ON THE 22 APRIL 2021 I PHONED AGAIN TRYING TO SPEAK TO A SUPERVISOR OR MANAGER, AND THEY JUST SAID THEY WILL PHONE ME BACK WITHIN 1 HOUR. THAT HAS PAST AND STILL NO RESPONCE.

ON A OTHER NOTE.

FOR THE LAST 4 MONTHS WE ARE STRUGGLING WITH OUR CURRENT DECODER AND NO ONE FROM MULTICHOICE COULD ASSIST US. THEY SAY OUR HARD DRIVE IS *******ED THEREFORE WE CAN NOT WATCH CATCH UP,RECORD OR WATCH OUR RECORDED PLAYLIST.

BUT WE MUST PAY EVERY MONTH!!!!

THIS IS RIDICULOUS

AND THERE IS NO CONTACT TO BE FOUND TO SPEAK TO MANAGEMENT.

I HOPE THIS LETTER REACHES THE RIGHT EYES.

REGARDS BENNETT