DSTV

It's been 1 week since I enquired with DSTV and have received no response from them.I was on a Access package on the 27th I made a payment for that specific package. And agent Called me as I have showed interest in the price lock, for some reason this specific agent did not explain all fees and prices attached to this price lock..she clearly did advise that there will be a monthly debit order of R499 " I am aware if movies are hired there will be an additional charge" on the 31st December Thursday the Decoder was installed, the Friday was a public holiday then it was the weekend, bear in mind the services of the PVR was not fully active as yet I was advised to call DSTV Monday morning which was the 4th and they will assist.I was recieving a E101 and E 29 error, the Monday I was unable to call so made communication on the 5th to my surprise my I was diactivated . I called in spoke to Rebecca who advised me me about a loan amount of R1600 " that's when it started" I started asking questions , without even been told I was transferred to another agent nokuthula.buthelezi I was at ease thinking that I will get joy ,Nokuthula advised me about prorated fees of Which was not explained to me.. if it was then I would of waited to avoid all this inconvenience and would of done it when my month starts.. she said the query will be escalated and they will investigate and get back to me..We in a pandemic , and isolating! I am with my Kids. From the 5th I have been waiting for some kind of response from DSTV but nothing. At first I was told I have to pay R260 , I then viewed and showed that I have to pay R759 . Yesterday the 10th it showed R364 .. I am now super confused , clearly someone on the other end did not explain this correctly, I have since been disconnected twice from the inception of this price lock since the 31st. Spoke to two additional agents yesterday who ensured me they Teamleaders will get back to me ... But Zero correspondence.Today is the 11th!! .