AK
Andrew K

1 reviews | Active since Feb 2014

11 Sept 2024, 21:33

Dstv ********* business practices

I am writing this review again because Dstv (Multichoice) ignored me! I wrote a review on the 27 August 2024 and on the 29 August 2024 I received a reply saying that they would contact me within 48 hours. Today is the 11 September 2024 and still no word from Dstv (Multichoice)!

Dstv (Multichoice) solicited my father, a 73 years old pensioner who has a hearing problem to take their internet subscription. To make matters worse the damn thing doesn't work!! I contacted dstv on behalf of my father to request that they cancel the subscription and arrange a collection of their router because it is useless. I was then informed that early termination of R180.00 and settlement amount of R1573.20 will be needed to cancel the contract. I do not mind paying the R180 termination fee but I refuse to pay for the router because it is useless. They need to waiver this fee and collect their stupid device and stop with their ********* business practices of soliciting pensioners and the elderly to subscribe to their stupid products. I am so livid right now because in this South African economy an elderly pensioner earning the minimum income is solicited into contracts and subscriptions. If I could give dstv a lower rating, I would rate it as low as the devil!!

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Sept 2024, 22:01
Official
Hi  Andrew, 

Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible. 

Kind regards, 
DStv: Hello Peter Team
AK
Andrew K's update25 Sept 2024, 08:56
Reviewer Update
Good day

Please provide feedback on this.

Regards

Andrew Keetse