DSTV bunch of ******

i have DSTV price lock of R899p/m. December DSTV deciced that theyll debit(*****) my account with R1700 and something. I went into my local DSTV/Multichoice shop and they sorted everything out explaining that "the system" added a Compact subscription onto my account. they said that ill have a credit on my account and that no debit order will go off for January. Which i agreed to. To my surprise another debit order of another R1200 and something went off in January again. On 3 Jan i phoned DSTV the 1st person i spoke to had a million excuses and after a 25 min call i was put on hold to speak to a manager and then DSTV cut my call. I phoned DSTV back again explained everything AGAIN, i asked them to phone me back, gave the lady i spoke to my number and she said someone would phone me back, but not immediately(today is the 13th, still waiting). On the 8th i phoned again, only to hear the 1st 2 operators i spoke to never started the refund process. The gentleman i spoke to asked me to send an email asking for a rerfund and then promised me that ill get my refund within 3 days. Another 5 days done and dusted and still no refund. Phoned DSTV now again, with more excuses. They MIGHT refund me today or tomorrow, but its going to be a cheq that they deposit which will take another 3 to 5 working days. What a JOKE. I always pay my account on time, ive never missed a SINGLE payment, on time every single month. And this is how they treat me? I am so disgusted with DSTV and its customer service, their customers mean absolutely NOTHING to them, we must just pay our accounts and other than that they couldnt care less.

Donald(manager of some sort?) promised that he'll speak to accounts or finance to hear if they cant sort it out quicker and that he'll phone me back with an answer as soon as he spoke to them. I highly doubt that'll happen either- its been 10days since they last promised me that theyll phone me back.

I am going to the bank today to cancel my debit order and from now on i will pay my DSTV just as late as they take to refund me.