AW
Adéle Wessels

1 reviews | Active since Sept 2023

11 Sept 2023, 15:25

DSTV BUNCH OF BULL****!!!!!!!!!!!!!!!!!

I got my DSTV compact plus subscription on the 4th of August and went onto a price lock of R29 per month and R39.00 insurance. On the 17th of August they disconnected my viewing, whereby I phoned in , spoke to 3 different consultants, 200rand airtime later only to get told I have to pay an amount, that I then did on the same day. Two days later I got disconnected again, same story phoning in and getting told another amount is outstanding, that I then paid and they reconnected. Then.....you wont believe another week goes by and they disconnect me again. They take a debit order from my account that does not even match my contract agreed upon, they tell me I have to pay the difference and I do. I have in total spoken to 8 separate (***********) consultants, all of which I have names, dates and lengths of phone call, and can also obtain this from DSTV as they record, and all of them telling me differently, even the finance department not doing their work properly as they not allocating my payments and keep on giving me wrong info. I demand a refund and I demand a higher authority to contact me and keep getting told to use their portals. 8 consultants, 300rand airtime, hours and hours, time and inconvenience. This is bull****!!!!!!!!!!!!!!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Sept 2023, 17:27
Official
Hi  Adéle,

 We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

 Kind regards,
DStv: Hello Peter Team