IN
Ivan N
1 reviews | Active since Dec 2017
28 Dec 2017, 14:22
DSTV Bully tack ticks
This is why we need more Pay channel options in S.A!!!!
A loyal DSTV “Premium” customer for over 24 Years. No issues till the launch of the Explorer, I was contacted no more than 7 time by DSTV service providers. They all came with amazing offers to persuade me to migrate from HD PVR to an Explorer. Every time my answer was a firm No! Reason being that I have 2 decoders with dual view, all in perfectly working order. Not to mention all the hidden cost to upgrade to an Explorer, you don’t get told about up front ‘bigger dish, new cable and LNB connections to mention a few” Then the fun and game started. Decoders re-setting / scanning at random, especially during big sporting events “the only reason I still have DSTV”. Unexplained signal loss and channels disappearing. My phone calls to the Call Centre started of being subtle but quickly progressed to full blown aggressive threats of cancelation etc. This all in vain, in an effort to receive the service I pay for every month. As it happens more that often with a monopoly, I was ignored and send from pillar to post with all excuses under the sun. I have spent in the region of R1200 replacing cables, LNB connections etc. Then it daunted on me, my refusal to upgrade is now coming home to roost. I spoke to several outlets selling the Explorer product and heard first hand from customer and Sales consultants the same horror stories that I’m currently experiencing. If you don’t upgrade religiously you will run the same gauntlet. Is this not breach of contract, I pay you for a service, and you deliver the service. Typical bully tactics by a monopoly. I so which Cart Blanche would report on this scandal. O’ but they part of DSTV.
PS. My last call to DSTV was met with a reply “ The Dual view agent will call you back” this was 2 weeks ago!!!!
Helpful (0)
Replies (7)0
Replies (7)
DStv (MultiChoice)'s replyOfficial
28 Dec 2017, 14:53Dear Ivan Nienaber
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply28 Dec 2017, 14:53
Official
Dear Ivan Nienaber
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
29 Dec 2017, 08:54
Good day Ivan
I fully understand the concern you have regarding the service you received.
We aim to give our customers an evolving (and better) viewing experience. To this end, we regularly launch new channels and services, but these can be quite demanding on your hardware.
For this reason, your SD PVR decoder will go through various life cycles, starting with when it’s new and fully capable, to when it’s nearing time for replacement. Similarly, to your decoder, our older model decoders have been classified as “end of support” since November 2014.
You can still access DStv for as long as your decoder is working but won’t be able to receive selected services that will be placed on our new satellite. The new satellite gives us the capacity to enhance the DStv services by allowing us to add more content and channels.
Hence it has been advised that you trade-in your active SD PVR at any of our service centres or agencies. There are three great trade-ins deals however in your case since you have decoder insurance and suffer specific damage to this decoder. Your SD PVR decoder will be replaced with a new DStv Explora (at no extra cost, as per the conditions of the insurance). Installation changes may be required.
You can find out more about the trade-in options on http://campaigns.dstv.com/explora/sd-pvr-trade-in/.
I’ve also requested our sales team to contact you with regards to the Explora decoder offer.
For the secondary environment, you will be required to purchase the second decoder (i.e. single view decoder).
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply29 Dec 2017, 08:54
Official
Good day Ivan
I fully understand the concern you have regarding the service you received.
We aim to give our customers an evolving (and better) viewing experience. To this end, we regularly launch new channels and services, but these can be quite demanding on your hardware.
For this reason, your SD PVR decoder will go through various life cycles, starting with when it’s new and fully capable, to when it’s nearing time for replacement. Similarly, to your decoder, our older model decoders have been classified as “end of support” since November 2014.
You can still access DStv for as long as your decoder is working but won’t be able to receive selected services that will be placed on our new satellite. The new satellite gives us the capacity to enhance the DStv services by allowing us to add more content and channels.
Hence it has been advised that you trade-in your active SD PVR at any of our service centres or agencies. There are three great trade-ins deals however in your case since you have decoder insurance and suffer specific damage to this decoder. Your SD PVR decoder will be replaced with a new DStv Explora (at no extra cost, as per the conditions of the insurance). Installation changes may be required.
You can find out more about the trade-in options on http://campaigns.dstv.com/explora/sd-pvr-trade-in/.
I’ve also requested our sales team to contact you with regards to the Explora decoder offer.
For the secondary environment, you will be required to purchase the second decoder (i.e. single view decoder).
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
IN
Ivan N's updateReviewer Update
29 Dec 2017, 10:03Thank you for the reply, I do have a few questions about the new installation. Does DSTV pay for the upgrade as it was not I that decided on changing satellites. Also why do I have to pay for a second decoder when I looked after both and they are in working order? Does the explore come with the full installation kit that will allow me to view this new satellite? If not DSTV is still bullying me a paying customer in spending money's that I do not have or want to spend. One would expect a fully operational product as one is currently paying for if the decision was made by DSTV.
IN
Ivan N's update29 Dec 2017, 10:03
Reviewer Update
Thank you for the reply, I do have a few questions about the new installation. Does DSTV pay for the upgrade as it was not I that decided on changing satellites. Also why do I have to pay for a second decoder when I looked after both and they are in working order? Does the explore come with the full installation kit that will allow me to view this new satellite? If not DSTV is still bullying me a paying customer in spending money's that I do not have or want to spend. One would expect a fully operational product as one is currently paying for if the decision was made by DSTV.
IN
Ivan N's updateReviewer Update
02 Jan 2018, 20:24Dear Dinah
When will I revive feedback on this open matter?
IN
Ivan N's update02 Jan 2018, 20:24
Reviewer Update
Dear Dinah
When will I revive feedback on this open matter?
IN
Ivan N's updateReviewer Update
08 Jan 2018, 10:325 weeks now and the matter is still not resolved. Way to go DSTV!
IN
Ivan N's update08 Jan 2018, 10:32
Reviewer Update
5 weeks now and the matter is still not resolved. Way to go DSTV!
DStv (MultiChoice)'s replyOfficial
10 Jan 2018, 15:31Good day Ivan
Our technical team have several attempts but could not get hold of you on ***.
Kindly provide us with an alternative number for further assistance.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply10 Jan 2018, 15:31
Official
Good day Ivan
Our technical team have several attempts but could not get hold of you on ***.
Kindly provide us with an alternative number for further assistance.
Best regards
Dinah
Best regards,
IN
Ivan N's updateReviewer Update
11 Jan 2018, 07:04Note that I received no messages on my device to call anyone from DSTV. You can contact me on ********** or **********
IN
Ivan N's update11 Jan 2018, 07:04
Reviewer Update
Note that I received no messages on my device to call anyone from DSTV. You can contact me on ********** or **********