DSTV - BULLY SERVICE PROVIDERS WITH POOR SERVICE

DSTV PRIDES themselves and say that all THEIR customers calls are recorded. So I would like to request that after reading my message below. Please listen to all calls under my profile from Jan 2016 to 30 April 2016. I have been bul**** by DSTV for months now. They do as they please and take your money and don't care to take your request seriously and to action them. I have been struggling with dstv accounts department for four months. I have been calling and calling every month asking them to chance my account from Premium to compact and yet every month they debit my account with Premium rates and still they don't change it. When I ask them to refund my money and change it to compact. They tell me I have to do the long process of going to the bank and do the reversal myself and deposit the difference back into my account. This is just shocking. This just shows that nobody there is actually monitoring all these calls and accounts. I have called them on 30 April 16 to ask again why my account was debited with Premium rates again and after they took my call they made me hold for 10min. I was on the phone with DSTV for 15min. My phone ended up cutting the line. Another R50 call wasted on DSTV and they never called me back and yet the call was never closed. My airtime finished while i called them for a problem they keep causing. I am so angry. This is really poor service. I want all my money back. I'm so frustrated with this service.