Dstv Bullies

DSTV is a total disappointment

After paying my known subscription fee 7 days in advance on a monthly basis they tell me that I was owing them and disconnected the service. I called in and the matter was resolved, 3 data after the services were disconnected again and when I called they told me the Rep who connected my services was wrong to do so.

Andiswa Tshiliza said though they see that I have paid, I was supposed to pay R429, which I indicated that I was not aware of. She further said that I was supposed to read the terms and conditions before signing the contract and also I was supposed to know that dstv subscriptions are increased annually on the 1st of April, which I am supposed to pay, even when I am not aware of the exact amount.

After she had explained the grace period to me, I then requested that the remaining balance of R143 be used to offer me services amounting it, she refused. I requested the money to be refunded to my account, then I was asked to provide my ID copy, bank statement and proof of payment. On a monthly basis, dstv only want the customer smart number, but when they are to refund they want all thise?

I asked the lady the reason for the total amount owed, which she could only explain the R141 and she said she didn't know what the R100 was charged for. After 8 years of being with them this is how one is treated? She told me to pay the R241, which I said I do not have and she said the services will not be reconnected until I pay.

I am disappointed at the service received from DSTV and the fact that they charged my account without prior notice, how was I to know that the subscription has increased to R429?

Thank you very much for the service, I believe other service providers are available and ready to welcome loyal customers.