DSTV-BRINGING YOU LACK OF CUSTOMER "CARE"/"SERVICE", NONE OF THE MAGIC

All I want to do is get the Dstv Now app on a new device. I've NEVER used the Now app on anything before. But it doesn't want to register the new device (Samsung Note 10+), error says, when attempting to watch something yesterday morning: "This device is currently registered to another user etc..." HOW??? BRAND NEW PHONE, OUT-OF-THE-BOX, FIRST TIME USER OF THE "NOW" APP??? THIS IS WHAT I WANT HELP WITH. All I get from you fools is delete the app and re-download...both telephonically (hers was the best "just keep deleting and re-downloading until it works...It's free" THE APP IS FREE...MY DATA IS NOT...which she didn't seem to grasp...it was like her script she read from didn't have an answer for that...LOL! Well, obviously it doesn't...she then tells me to get help on the FORUMS...REALLLLLY?????? IS THIS HOW YOU...ahem...ASSIST PAYING CUSTOMERS???????) and on Twitter DM...the fool there says ""Hi try to uninstall the app & reinstall it. Let us know how it goes""" after I ALREADY explained in the DM I HAD DELETED THE APP AND RE-DOWNLOADED AND IT STILL DOESN'T WORK. WOW DSTV...JUST...WOW! This, and your exorbitant subs are why you're losing customers to Netflix, Amazon Prime etc. Netflix e.g. assisted me with an issue in LITERALLY a minute. Come to DSTV and you get this bull!!! Pathetic! And don't give me the generic response of "sorry for your inconvenience", customers hate that, especially when accompanied by NO HELP or follow-up. We want individual assistance and support for a "service" we're INDIVIDUALLY paying (A LOT) of money for!!! To be treated as if we're your only customer for the time we deal with you.

If you do not assist me, my next message is to your CEO, I'm sure he'll be pleased to hear about the awesome "lack-of-service" his staff give his Dstv "family" (do you people even read or know your promises/declarations/statements to your customers on social media??). I've already found him on LinkedIn...so...