DStv BoxOffice Rental

<p>I tried renting a movie and received an SMS stating that the movie will be available within 5 minutes. After 15 minutes I phoned the Contact Center and the lady stated that she escelated the problem to technical support and I would receive feedback within 72 hours. After 72 hours I did not receive any feedback and I phoned the Contact Center again. They then stated that the BoxOffice service is pending and I should wait 24 hours and then see if my movie is available, I then checked and it was still not available.</p> <p> </p> <p>A lady then phoned me back regarding my request on the DCC from the previous call, I also mentioned to her that I still have not received my rental, she then escalated a request to the BoxOffice department, stating that they will get back to me within 48 hours.</p> <p> </p> <p>After 48 hours I still have not received any call regarding my rental, and the rental was still not available, but they are very eager to get back when they want me to subscribe to a new service.</p> <p> </p> <p>I now have just spoken to Joshua for 40min, and the query is still not resolved. He then advised that it will take another 24-48 hours before I get feedback, so I'm pretty sick of waiting for feedback now!</p> <p>The last call's reference number is ********** 8-I78.</p> <p> </p> <p>This is such bad service for something I pay so much money for every single month and it just goes up every year.</p> <p> </p> <p>Please get this sorted ASAP</p>