DSTV BoxOffice pending over a month

In November, I moved from DSTV PVR to Explora, my account has been fully functional with all options easily accessed. Since the Explora installation, I have attempted countless times to hire movies, received confirmation but no option to WATCH Now available. Called DStv Call Centre several times, spend money on the line holding, and repeating the same problems to over 3 call centre consultants. Been asked to reboot, settings updated, and the last time I was informed my BoxOffice indicates 'Pending status' which I still don't understand why I still couldn't view movies even this past Sunday when the issue was long escalated after several complaints. I cannot begin to paint a picture of my disappointment, no refunds on the exuberant call costs I spent during peak times calling several times and the multiple SMS costs each time I hired the movies. An apology for such Bad Customer service will NEVER cut it. The inconvenience and repeated disappointments, breach of contract - I paid for this service I have not received.

I demand: 1. Credit for 10 movies for such disgusting service - this can be deducted from the person who failed to resolve my problem 2. Credit for the BoxOffice service for November 2017 3. You cannot obviously pay for my SMS costs plus my call costs, therefore you MUST ensure demand 1 is implemented alternatively add the 12th movie as compensation.

I really ****ed, and cannot keep begging for a service I have paid for.