MS
Mylandia S
1 reviews | Active since Dec 2015
05 Jun 2020, 19:43
DSTV boxoffice is useless
I have been calling DSTV for the past week about boxoffice. I have been on hold for almost 2hours in total and they still haven't been helpful. My one call was termanated because I told the agent that I was ****ed off with their service. As of now I still can't rent a movie from them and they have credited my account with ALL the attempted rentals!! I have lost all my recordings because the useless agent told me to factory reset my decoder and then the movies will be available and guess what? IT IS STILL NOT AVAILABLE!!! Useless is an understatement!!!!!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
05 Jun 2020, 19:46Hi Mylandia,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Jun 2020, 19:46
Official
Hi Mylandia,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
05 Jun 2020, 20:23Hi Mylandia,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We have synced your Box Office profile to your smart card to enable you to rent Box Office movies.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We have synced your Box Office profile to your smart card to enable you to rent Box Office movies.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply05 Jun 2020, 20:23
Official
Hi Mylandia,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We have synced your Box Office profile to your smart card to enable you to rent Box Office movies.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We have synced your Box Office profile to your smart card to enable you to rent Box Office movies.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,