1 reviews | Active since Aug 2011
Dstv boxoffice ignoring my problem
I phoned dstv on saturday to upgrade to extra package after being on the family package for 2 months. Made the payment and the package was not upgraded so phoned again and they upgraded it, asked the consultant if boxoffice will bae active she said yes. Tried to rent a movie everytime i receive a sms back your smartcard is not registred. Phoned dstv again they could not fix it say its technical problems. The next day phoned again with same responds. I asked on boxoffice facebook page to please help me they tried with no positive outcome. Send them again a message on facebook 2 more times with no responds so they are ignoring me no and still no one fixed my problem. The problem is still not fixed.
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've checked your account and confirm that your account problem was resolved. Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Nesta
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've checked your account and confirm that your account problem was resolved. Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Nesta
Best regards,