AP
Abdullah P

1 reviews | Active since Aug 2015

03 Aug 2015, 20:21

DSTV Boxoffice ***** - Rent at own risk!!!

It was a Sunday night when me and wifey decided to rent a movie on dstv boxoffice. After struggling to finally load a R30 onto my boxoffice account, it was running over movie cutoff so we decided to rather leave it and rent at a later stage. Then the following weekend, we decided to make use of our available balance. <br> <br> I went online and logged into my box account and saw that my R30 was safe and sound. After choosing the movie, I sent the code to the relevant number on my screen. After 30 minutes, I started getting worried....no movie loaded but my balance went to ZERO!!!<br> <br> I then decided to call the call centre (total waste of a seat) and explained my dilemma, and yes, you guessed it, I was told to send my proof of payment to their accounts department who would get back to me sometime in the week. After telling the agent how pathetic the boxoffice service is, he decided to check the system and said that he is sorry but the 30 bucks apparently did not reach them even though it was reflecting on their website!<br> <br> Moral of the story, DO NOT PURCHASE A MOVIE FROM DSTV AS YOU MAY OR MAY NOT RECEIVE YOUR MOVIE!!!<br> <br> Think of all the R30s that this company has accumulated with this scenario!!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Aug 2015, 10:11
Official
Hello dullax,

It is with regret that we learn of your unpleasant experience in dealing with our box-office team and the level of service you experienced in this regard.

Please send us a copy of your proof of payment.

As soon as we receive the above, we will be able to assist you accordingly with your problem.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards

Elna Malinga