1 reviews | Active since Jul 2017

02 May 2020, 22:53

DSTV Box Office ****

DSTV Box Office are now ******** us. We rent movie that says rent until the 21st then after 2 days, before I watch it, its asking me to rent again. I am talking about 5 movies here. When I try to get support, your consultant claims the movies are valid for only 48 hours. So why claim I can rent until the 21st only for it to be removed before I even watch it?

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 May 2020, 22:57
Official
Hi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply03 May 2020, 15:54
Official
Hi Solomon, 

It's important to always check the movie expiry date, if you rent a movie that is about to be removed by the rental list, it will be removed within less than the 48 hour period. 

Regards
The DStv Hellopeter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply03 May 2020, 15:55
Official
Hi Solomon, 

We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true

Regards
The DStv Hellopeter Team

Best regards,