LN
Letitia N

1 reviews | Active since Nov 2014

29 Nov 2015, 21:36

Dstv Box office first movie free keep your promise

To whom this May concern.<br> <br> Dstv advertises that their customers can watch the first movie on box office for free.<br> <br> Is this false advertising ? Are you tricking DsTV clients?<br> <br> I have been a long term client of Dstv and when I called the call centre I had been told that i had already watched a movie on box office. <br> <br> I had explained that this was not possible. The agent continued to patronize me.<br> <br> I do not appreciate someone accusing me of being a ****.<br> <br> Furthermore this is not how a customer should be treated.<br> <br> Honour the DSTV promise made in the advert.<br> <br> The call centre manager also promised to call me after one hour with a resolution. <br> <br> This did not happen.<br> <br> Please can someone from head office take me seriously. <br> <br> <br> <br>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Dec 2015, 10:32
Official
Hello PuppyLove2,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team