DSTV Box Office does not always work

This is a Box Office complaint. I rented a movie via the website on Sun 19 Sep 2021. I was not able to watch because it came back with an error message saying there is a problem on their side. This continued until the rental period of 48 hours expired. Two live chat engagements did not resolve the problem. My request to reverse the rental was ignored. The cost has already been added to my debit order. This will be the second time that I will be paying for a service I did not receive from Box Office.