1 reviews | Active since Oct 2016

02 Jan 2017, 17:18

Dstv Box Office deliver what you promise

<p>I wanted to rent a movie on Box office on 02/01/17 at 14:08 and i received the below sms"s</p> <p>BoxOffice :Sorry ,this smartcard is not registered for BoxOffices.Please sms number to 37569 to register it.</p> <p>I then registered it.</p> <p>@ 14:12</p> <p>BoxOffice :Welcome to the home of the biggest blockbusters!Now you may rent your favourite new movies at the touch of a button!Your FIRST movie is on us!Send your rental code to bo.dstv.com.Rent movies from movies from your couch using either debit order,credit card or simply top up with our any of the methods made available to you .T&C apply.</p> <p>But now they dont want to give me my free movie.I called the call center the first consultant i spoke to didnt have an idea how it works and the 2nd put me on hold and when i requested an email address to show proof of the sms`s.</p> <p>I wanted to rent so please just give me my free movie ..if its system error then fix it but after i watch my movie.</p> <p> </p> <p> </p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Jan 2017, 08:07
Official

Dear Wilson

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

's update04 Jan 2017, 12:07
Reviewer Update

Good Dinah

Unfortunately the credit you promised is still not availbale as you assured yesterday.

01/04 11:34

BoxOffice:There are insufficient funds in your BoxOffice Account.Please add funds to your BoxOffice Account or use the "Other" payment option.SMS a new rental code to 37569.

I even rebooted the xplorer but still not there.

Regards

's update20 Jan 2017, 14:48
Reviewer Update

Received a call on the 12th and the lady said that everything was sorted so i checked the following day but it wasnt so.I even rebooted the xplorer but it didnt work.

I think as a client i have said enough i will find other means to get the movies that i wanted to watch.

Thanks for your honesty.