DSTV box office and catch up NoT working

Yeaterday arpund 13:00 my DSTV had no sound. Rebooted the decoder and it gave an error for me to settle my account. Came on by itself as i qas calling the call centre. Wanted to watch baxoffice or catch up, both of them told me not available in your region. Called the call centre, they could not assist me because they were off line, calles Today again. Lady told me to reboot and take out my card, pull all back together and STILL not working. She told me to wait because she thinks they are busy with updates. I do not give a **** about your updates. I want my stuff to work NOW. Ipay a rediculpus R959 per month for DSTV and it must work NOW