DSTV Box Office

I took up the price lock deal and between 25 to 26.7.2018 the decoder was delivered. I called DSTV to activate the Box office however they advised that there was a technical error and they will escalate and get back to me. No call was received and service not working, I tried the registration myself however it still states technical error. I called again on 3.8.2018 held on for 30 min consultant guaranteed that Box office was now registered only to get home and it was not same error received. I called the contact centre that night the consultant advised that she will escalate as registration was not done and someone will call back. Again no call back, no box office and when you call they put you on hold and give the same reason ...(escalating the issue). Is this a **** to get clients to take the price lock package as I am clearly being charged for a service that does not work and no one is getting back to sorting my problem.