DSTV BOX OFFICE

I rented the movie train wrecked 06.12.2015... and the movie did not want to show - paused screen. The consultant indicate that a credit will be passed on to my account. Today 20.12.2015 this was still not performed. Again i had to call and still am not able to rent a movie neither was a credit pass on my account. Time.from rent to now 16.57 and 18.30. My issue is that the time i spend on the call is 4x more than the cost of the movie. I have apend a total of R91.40 on my cell to lodge and try to resolve this complaint. Never mind the cost of the sms's. PLEASE CONTACT ME *** SO I CAN LODGE AN OFFICIAL COMPLAINT. This is not the first time I had a problem but seem to have always a problem to rent a movie.