1 reviews | Active since Jan 2018
DSTV bogus charges
I got more than 6 years without DSTV decoder and today Nimble debt collection tell me I owe DSTV more than R300. What is strange is that no one ever called to tell me about this, I only saw a message telling me that I had I called DSTV consultant ,Andile for help - he stood me up for 19:23 minutes while he consult with his supervisor. Another consultant tells me that I owe more than a R1000. I moved out of DSTV when openview came since then I never looked back. The worse part of this is that , apparently I owe DSTV since from 2021 August. I cancelled my account with DSTV when I joined openview.
I have no where to turn to since consultants are economical with the truth regarding this account. It's like someone is been using my personal details to activate DSTV account and now I must pay for a service I never used not requested.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We have looked onto the account and the account was activated on SelfService and a payment was made each time. The dates are as follows:
07-02-2021 - R203.00
01-08-2021 - R319.13
01-08-2021 - R396.1
We have escalated the matter to risk and ***** for further assistance, so that they can provide more information..
Kind regards
DStv: Hello Peter Team
Best regards,
We have looked onto the account and the account was activated on SelfService and a payment was made each time. The dates are as follows:
07-02-2021 - R203.00
01-08-2021 - R319.13
01-08-2021 - R396.1
We have escalated the matter to risk and ***** for further assistance, so that they can provide more information..
Kind regards
DStv: Hello Peter Team
Best regards,
When can I expect feedback on the matter,like I explained to Cynthia that I stopped using DSTV long time ago and moved to Openview. During our conversation Cynthia also highlighted that there has been activities on this account, downgrading and upgrading of services. I have no idea who would use this account. On my previous records one would observe that this account was paid through a debit order linked to my account and why all of a sudden I would change the payment method. Have you listened to the recorded conversation of the person who uses this account?
I am also looking forward to hearing the recording where this person makes payment arrangements with Nimble debt collection company.
When can I expect feedback on the matter,like I explained to Cynthia that I stopped using DSTV long time ago and moved to Openview. During our conversation Cynthia also highlighted that there has been activities on this account, downgrading and upgrading of services. I have no idea who would use this account. On my previous records one would observe that this account was paid through a debit order linked to my account and why all of a sudden I would change the payment method. Have you listened to the recorded conversation of the person who uses this account?
I am also looking forward to hearing the recording where this person makes payment arrangements with Nimble debt collection company.