DSTV blocks pacakge downgrades

The reason i have dstv mainly is because of Football. There is currently and has not been any live football for 2 months nearly.

I then asked to downgrade my package to a lesser more affordable package and was told by the agent that because my payment date is the 23rd of the month, that i could not downgrade my package until 23 May 2020 because the billling system cant handle a pro rata arrangement for the billing cycle.

They are howe er very willi g to upgrade the package immediately and apply the same pro rata which they cant do for downgrades.

He then went on to say that if they overide the downgrade rule not only will i be asking him to commit ***** but also that i will lose the difference of the money between the current and new package subscription value.

I have never heard such nonsense in my life!!

This is a ploy to ensure that people are stuck into subscriptions that they dont want to be in. I camnot beliefe that dstv are this ************ and create policies which seek to exploit their customers.

As it is the sport content is not available because no live sports are being played yet the subscription values have not decreased.....and now these ********* policies.

I honestly cannot believe that such a huge company exploits people in this manner.

Please downgrade my account immediately. I will not tolerate lies and exploitation. I will challenge this as far as it jeeds to be challenged. I am not backing down.

Reference for call:1*** Agent: Riaquath