DSTV blocks account want payment for decoder on Streamingr

After subscribing to a DSTV streaming service for almost a year (note no decoder), my account was blocked for no reason. When I used the chatbot to make enquiries, I was told that paying an outstanding amount would restore everything. This despite my debit order having gone off. I was told that this amount was for a decoder, which I don't need for the streaming account. They could not tell me the reason for my account being blocked, yet wanted a copy of my ID to open it again. This is nothing but ******ion. I provided the ID copy, yet my account remains blocked!