DSTV Blocked my Stream Account

The dstv streaming app is ****, I haven’t had any service for the past three days called in a couple of times, sent email to help@dstv and now on live chat and nothing can be done just another escalation. It stopped working Friday/Saturday and still not working. But they take your money without failure monthly! Why is it taking so long to fix an issue that was started with DSTV kicking my device out. Now my account is blocked but it can’t be fixed!!! FFS Makes sense why people are leaving your service, it’s ****!!!