SL
Sikho L
1 reviews | Active since Aug 2016
12 Jan 2020, 13:29
DSTV Black Friday ****
Was the 2019 Black Friday price lock deal for DSTV a ****? I have been waiting since beginning of Dec 2019 and my patience has officially run out because no one is telling me anything....it's like the whole thing was a joke!!
I have posted this issue here before and their Hello Peter team said they would get back to me 'as soon as possible' (whatever that meant)- that was in Dec 2019 and now we are in a new year and they still haven't bothered with any response. I'm hoping someone will take ownership and resolve this issue instead of responding with scripted wording! It can't be that hard!!
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
13 Jan 2020, 08:33Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Jan 2020, 08:33
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
13 Jan 2020, 11:13Dear Sikho,
On behalf of MultiChoice, we would like to once again, extend our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had.
As per telecom, please be assured that this is not a **** and the delay seem to lie with the delivery address that is available.
This has been updated to 268 West Avenue, Centurion, 0157; as per your request. Should we require any further details or need to provide any information, we will be in touch.
Kind regards,
Dstv: Hello Peter Team
On behalf of MultiChoice, we would like to once again, extend our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had.
As per telecom, please be assured that this is not a **** and the delay seem to lie with the delivery address that is available.
This has been updated to 268 West Avenue, Centurion, 0157; as per your request. Should we require any further details or need to provide any information, we will be in touch.
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Jan 2020, 11:13
Official
Dear Sikho,
On behalf of MultiChoice, we would like to once again, extend our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had.
As per telecom, please be assured that this is not a **** and the delay seem to lie with the delivery address that is available.
This has been updated to 268 West Avenue, Centurion, 0157; as per your request. Should we require any further details or need to provide any information, we will be in touch.
Kind regards,
Dstv: Hello Peter Team
On behalf of MultiChoice, we would like to once again, extend our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had.
As per telecom, please be assured that this is not a **** and the delay seem to lie with the delivery address that is available.
This has been updated to 268 West Avenue, Centurion, 0157; as per your request. Should we require any further details or need to provide any information, we will be in touch.
Kind regards,
Dstv: Hello Peter Team
Best regards,
SL
Sikho L's updateReviewer Update
17 Jan 2020, 14:35Good day
It's been four days your reply, I haven't heard anything from anyone. Is it possible to give an indication of when the decoder will be delivered and the installation?
Can I humbly ask that you prioritize this as it has been rather outstanding for a while. This level of service is not acceptable, the least you can do is manage expectations if there are any issues on your side. I do understand some things may be outside your control but following up and communicating effectively with the client is something that is well within your control.
Thanks
Sikho
It's been four days your reply, I haven't heard anything from anyone. Is it possible to give an indication of when the decoder will be delivered and the installation?
Can I humbly ask that you prioritize this as it has been rather outstanding for a while. This level of service is not acceptable, the least you can do is manage expectations if there are any issues on your side. I do understand some things may be outside your control but following up and communicating effectively with the client is something that is well within your control.
Thanks
Sikho
SL
Sikho L's update17 Jan 2020, 14:35
Reviewer Update
Good day
It's been four days your reply, I haven't heard anything from anyone. Is it possible to give an indication of when the decoder will be delivered and the installation?
Can I humbly ask that you prioritize this as it has been rather outstanding for a while. This level of service is not acceptable, the least you can do is manage expectations if there are any issues on your side. I do understand some things may be outside your control but following up and communicating effectively with the client is something that is well within your control.
Thanks
Sikho
It's been four days your reply, I haven't heard anything from anyone. Is it possible to give an indication of when the decoder will be delivered and the installation?
Can I humbly ask that you prioritize this as it has been rather outstanding for a while. This level of service is not acceptable, the least you can do is manage expectations if there are any issues on your side. I do understand some things may be outside your control but following up and communicating effectively with the client is something that is well within your control.
Thanks
Sikho