BR
Bradley R
1 reviews | Active since Apr 2014
27 Sept 2024, 19:45
DSTV Billing & TUMI issues
Once again DSTV has billing problems, and they blame the customer for not following up. Apart from the above, this Tumi (24/7 assist) is a joke. It takes nothing less than 2 hours of your time, only to find it's a dead end.
Issue 1 - Apart from numerous billing issues in the past, the latest is that i requested a downgrade from compact plus to compact in Mar 2024. Yes it is my fault for not checking but we did not notice the difference cos we don't watch the compact plus channels. Anyway, i have been billed an extra R900 for the period Mar 2024 to date.
Issue 2 - DisneyPlus Fees, as per my query today, they cant tell me if i have a subscription which was activated today via a promo. I am not sure what the going to billing me for ...normal price or promo price.......I will wait and see.
To top it all, i was told i need to wait for the 1st Oct 2024 to see if my request has been implements.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
27 Sept 2024, 20:10Hi ,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Sept 2024, 20:10
Official
Hi ,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
BR
Bradley R's updateReviewer Update
27 Sept 2024, 20:15Thanks for your prompt feedback, I await the outcome of your investigation
BR
Bradley R's update27 Sept 2024, 20:15
Reviewer Update
Thanks for your prompt feedback, I await the outcome of your investigation
BR
Bradley R's updateReviewer Update
12 Oct 2024, 12:56HI, To date i did not get feedback and DSTV just went ahead and billed me.
@hellopeter, how can we stop this, what are the steps I need to follow,
@hellopeter, how can we stop this, what are the steps I need to follow,
BR
Bradley R's update12 Oct 2024, 12:56
Reviewer Update
HI, To date i did not get feedback and DSTV just went ahead and billed me.
@hellopeter, how can we stop this, what are the steps I need to follow,
@hellopeter, how can we stop this, what are the steps I need to follow,
BR
Bradley R's updateReviewer Update
26 Oct 2024, 11:40Hi Is this how u do business. Its gone a month now and my issue is not resolved
BR
Bradley R's update26 Oct 2024, 11:40
Reviewer Update
Hi Is this how u do business. Its gone a month now and my issue is not resolved