KG
Kevashni G
1 reviews | Active since Mar 2012
14 Apr 2015, 09:06
DSTV billing system incorrect
DSTV billing call center has disconnected me 4 times in the last week, firstly they send our statements on the 10th of every month yet my payment is due on the 7th, they don't even have the decency of calling or smsing us the amount due, my account is in credit for the past 6 months as I pay extra every month, this month I paid my normal amount to find out they disconnected me for R9 as they said I short paid, when I called back on Friday the 10th April the lady Zanuraan Delport said my account is in credit but the system is automatically billing us for May now and that why they automatically disconnecting us, but she said he amended the system and it wont disconnect me only to find they disconnected me again. DSTV staff do not know what they are doing and their automatic billing system is ridiculous they just disconnect us as they please, I am so tired of DSTV I will move my services to another provider they treat us like idiots. I will Sueue dstv.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
14 Apr 2015, 09:28Hello Kevashnig,
We would like to sincerely apologise for the delay and any inconvenience caused.
Please be advised that we have checked your account and noticed your payment amount R210.00 does reflect on your account on the 842015 and your service is active.
Your monthly subscription fee for DStv Family Extra view service and your decoder care insurance are R199.00 + R80.00 + R20.00 = R299.00. Your account reflects and overdue amount of R122.03 still payable for service until 6 May 2015.
We confirm that your account invoice date runs from the 7 April 2015 until 6 May 2015, however always make sure that your account is paid on or before the required date to prevent disconnection of service.
Should you require any further assistance, feel free to make use of the below touchpoints.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We would like to sincerely apologise for the delay and any inconvenience caused.
Please be advised that we have checked your account and noticed your payment amount R210.00 does reflect on your account on the 842015 and your service is active.
Your monthly subscription fee for DStv Family Extra view service and your decoder care insurance are R199.00 + R80.00 + R20.00 = R299.00. Your account reflects and overdue amount of R122.03 still payable for service until 6 May 2015.
We confirm that your account invoice date runs from the 7 April 2015 until 6 May 2015, however always make sure that your account is paid on or before the required date to prevent disconnection of service.
Should you require any further assistance, feel free to make use of the below touchpoints.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply14 Apr 2015, 09:28
Official
Hello Kevashnig,
We would like to sincerely apologise for the delay and any inconvenience caused.
Please be advised that we have checked your account and noticed your payment amount R210.00 does reflect on your account on the 842015 and your service is active.
Your monthly subscription fee for DStv Family Extra view service and your decoder care insurance are R199.00 + R80.00 + R20.00 = R299.00. Your account reflects and overdue amount of R122.03 still payable for service until 6 May 2015.
We confirm that your account invoice date runs from the 7 April 2015 until 6 May 2015, however always make sure that your account is paid on or before the required date to prevent disconnection of service.
Should you require any further assistance, feel free to make use of the below touchpoints.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We would like to sincerely apologise for the delay and any inconvenience caused.
Please be advised that we have checked your account and noticed your payment amount R210.00 does reflect on your account on the 842015 and your service is active.
Your monthly subscription fee for DStv Family Extra view service and your decoder care insurance are R199.00 + R80.00 + R20.00 = R299.00. Your account reflects and overdue amount of R122.03 still payable for service until 6 May 2015.
We confirm that your account invoice date runs from the 7 April 2015 until 6 May 2015, however always make sure that your account is paid on or before the required date to prevent disconnection of service.
Should you require any further assistance, feel free to make use of the below touchpoints.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,