DSTV Billing System

<p>For the last 4 or 5 years I have been paying my subscription to Multichoice by EFT without any problems. On the 14 th March this year they disconnected our service, which is the Premium and PVR package. After submitting proof of payment from our bank, FNB, we were reconnected. Then again on the 17 March we were again disconnected and had to go through the whole hassle of getting reconnected. This was repeated on the 22nd March, 8th April, 13th April and now on the 18 April. What I do not understand is that their billing department does not seem to be able to sort this problem out. As far as I am concerned, I have discharged my obligation by transferring the funds to their account, which was properly referenced with the account number and the funds were deducted from my bank account. As a pensioner of 75 I am disgusted with their service and unfortunately am unable to contact any managment at Multichoice to register my displeasure at their service. My account number is ********** . Please could your organisation attempt to resolve this situation so that I do not have to incur Telkom expenses every time Multichoice makes an error in their billing. Thank you in anticipation. Neville Vaubell</p>