DSTV Billing problems

I recently reconnected my DSTV service. I received a notification in writing that R1007 was payable. I made that payment immediatle yet my service wasn't reconnected. I phoned the call centre and after a long 30 minutes on the phone the consultant managed to do the reconnection. It is now exactly a week later and my service has suddenly been suspended to 'NON-PAYMENT'!!! Once again I phoned the call centre and was told that now I had to pay R300+ in order to be reconnected. After another 20 minutes on the phone I was told that my account is being billed pro rata and the amount increases every day. I asked to speak to the manager and was put on hold; after 15minutes of waiting I put the phone down, phoned again and asked a different operator to connect me to the manager. She told me that the manager was unavailable but that I will be called back. It is now 8 hours later and I have heard nothing from them. Their 'self help' app doesn't allow me to sort this problem out either.

I am frustrated beyond words. No one at DSTV cares!