DSTV BILLING PROBLEM

Every month I receive a wrong bill and its always more than what I have to pay. I have to call each month for 10-20 minutes to ask for the correct bill and to date this has not been corrected. What confuses more you get a different bill from different people when I call for the second time. I suspect ***** and *******ion in your Billing Department or your billing system has a huge problem. DSTV is already an expensive leisure and moreover you get frustrated by a wrong bill. I paid more than the standard bill but I even doubt I iwill be credited I will have to call again next month what a frustration.

This is realy frustrating knowing that each month I have to make a 10-20 minutes call to DSTV. Why you not effecient and why we must be frustrated by your own ineffiecincy or we must all go streaming and drop you?