LN
LIZELLE N
1 reviews | Active since Sept 2015
01 Nov 2019, 08:09
DSTV billing nightmare
I would like if someone from DSTV can please call me regarding my account because there are something seriously wrong with the billing system and the agents in the call center also does not understand the billing and cannot explain the amounts DSTV is trying to deduct from my account, after I spend R300 worth airtime on calling DTSV call center trying to get this issue resolved it is still not resolved and you cannot speak to a manager or supervisor
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DStv (MultiChoice)'s replyOfficial
11 Nov 2019, 19:00Dear Lizelle,
Please note, in the months of July and August, no payments were received.
A debit order then went off in September but was returned in October. Another debit order was attempted in November but also returned. These debit orders were to cover all the months outstanding.
As it stands, your next payment on the 27th of November, will be R999.65, and this will cover you for the period 27-11-2019 to 26-12-2019.
Trust that all is in order. We do apologise if the experience you've had was not as it should be.
Kind regards.
Please note, in the months of July and August, no payments were received.
A debit order then went off in September but was returned in October. Another debit order was attempted in November but also returned. These debit orders were to cover all the months outstanding.
As it stands, your next payment on the 27th of November, will be R999.65, and this will cover you for the period 27-11-2019 to 26-12-2019.
Trust that all is in order. We do apologise if the experience you've had was not as it should be.
Kind regards.
Best regards,
DStv (MultiChoice)'s reply11 Nov 2019, 19:00
Official
Dear Lizelle,
Please note, in the months of July and August, no payments were received.
A debit order then went off in September but was returned in October. Another debit order was attempted in November but also returned. These debit orders were to cover all the months outstanding.
As it stands, your next payment on the 27th of November, will be R999.65, and this will cover you for the period 27-11-2019 to 26-12-2019.
Trust that all is in order. We do apologise if the experience you've had was not as it should be.
Kind regards.
Please note, in the months of July and August, no payments were received.
A debit order then went off in September but was returned in October. Another debit order was attempted in November but also returned. These debit orders were to cover all the months outstanding.
As it stands, your next payment on the 27th of November, will be R999.65, and this will cover you for the period 27-11-2019 to 26-12-2019.
Trust that all is in order. We do apologise if the experience you've had was not as it should be.
Kind regards.
Best regards,