Dstv billing incorrect and not concerned about resolving it

I just realized that there is common trend with DStv which continue to botch up the invocing of their customers account then have the nerve to advise their customers that they need to make payment when a debt order has been in place on my account for the past 20 years. The strange thing is that the problem has started to occur the past two months and this has come along as soon as I have activated the free Subsription of Showmax which now is charged to my account with no explanation. I have contacted Dstv the past two weeks trying to resolve this and have been advised that this has been escalated. Still no response and communication from Dstv besides a SMS advising that my services have been cancelled untl payment is made. But tonight was the last straw after my experience with the customer service agent who actually does not care and did not listen to what was discussed and has happened with the account over the past two months. I think I will be investigating all the new options available.

Regards Ronald